Privacy Policy

Effective Date: 1-04-2026

Welcome to Monky Shoos. We value your trust and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and purchase our products.

By using the Monky Shoos platform, you agree to the practices described in this policy.

1. Information We Collect

When you interact with Monky Shoos, we collect the following types of information:

  1. Personal Information: Your name, email address, phone number, shipping address, and billing address.
  2. Payment Information: We do not store your credit card or UPI details. All transactions are securely processed through our third-party payment gateways (e.g., Razorpay, PayU).
  3. Technical Data: Your IP address, browser type, operating system, and browsing behavior on our website.

2. How We Use Your Information

We use the collected data strictly to provide and improve our services to you:

  1. Fulfilling and delivering your shoe orders.
  2. Sending transactional updates (order confirmation, shipping tracking).
  3. Responding to your customer service requests.
  4. Sending promotional offers and newsletters (only if you have opted in).
  5. Preventing fraudulent activities and ensuring website security.

3. Sharing Your Information

We do not sell or rent your personal data. However, we must share specific details with trusted third parties to run our business:

  1. Logistics Partners: To deliver your Monky Shoos packages (e.g., Delhivery, Blue Dart).
  2. Payment Processors: To securely facilitate your transactions.
  3. Legal Authorities: If required by law, we will disclose information to comply with the Information Technology Act, 2000, and other relevant Indian laws.

4. Data Security

We implement standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. While we strive to protect your data, no method of transmission over the internet is 100% secure.

5. Your Rights and Choices

You have the right to control your personal data:

  1. You can update or correct your profile information at any time by logging into your account.
  2. You can unsubscribe from our marketing emails by clicking the "unsubscribe" link at the bottom of any promotional email.
  3. You can request the deletion of your account and personal data by contacting our support team.

6. Grievance Officer

Note: Under the Information Technology Act, 2000, appointing a Grievance Officer is mandatory for Indian e-commerce entities.

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Name: [Insert Officer Name] Designation: Grievance Officer Company: Monky Shoos Email: [Insert Grievance Email, e.g., siyashaktics@gmail.com]

Phone: [Insert Phone Number] Address: [Insert Full Office Address, City, State, PIN Code]

We will acknowledge your complaint within 48 hours and resolve it within 30 days of receipt.